FAQs

FREQUENTLY ASKED QUESTIONS

What files will I receive?

You will receive an PDF, PNG, and JPG file. The files are ready to print.

I can’t get the design to fit my hat. What am I doing wrong?

Every hat is slightly different so you will have to adjust the design to fit your particular hat. We have a tutorial that will walk you through the process of getting our design to a perfect fit. Here is the link https://coolmoondesigns.com/blogs/how-to/how-to-print-and-size-our-hat-burning-templates.

 Is it possible to get the design as an SVG file?

Yes. While we don’t offer our design in the SVG format, they are compatible with most conversion software. It is a simple process and there are many free converters on the web. We prefer convertio.co, and we’ve thoroughly tested it with our designs. Here is a link to our tutorial on converting our files to SVG: https://coolmoondesigns.com/blogs/how-to/how-to-convert-png-files-to-svg

Can I use your designs on a laser cutting machine?

Absolutely. We have customers who only use a laser machine to burn their designs. On late model laser you can usually use the PNG file or you can convert the PNG file to SVG. Here is a link to the file conversion tutorial: https://coolmoondesigns.com/blogs/how-to/how-to-convert-png-files-to-svg

Can I hire you to create a custom design?

No. We are busy drawing and creating our unique designs. This is a time-consuming process that takes several hours to create a single design. The amount of money we would have to charge for a custom design is prohibitive.