FAQs

FREQUENTLY ASKED QUESTIONS

What files will I receive?

You will receive an PDF, PNG, and JPG file. The files are ready to print.

I can’t get the design to fit my hat. What am I doing wrong?

Every hat is slightly different so you will have to adjust the design to fit your particular hat. We have a tutorial that will walk you through the process of getting our design to a perfect fit. Here is the link https://coolmoondesigns.com/blogs/how-to/how-to-print-and-size-our-hat-burning-templates.

 Is it possible to get the design as an SVG file?

Yes. While we don’t offer our design in the SVG format, they are compatible with most conversion software. It is a simple process and there are many free converters on the web. We prefer convertio.co, and we’ve thoroughly tested it with our designs. Here is a link to our tutorial on converting our files to SVG: https://coolmoondesigns.com/blogs/how-to/how-to-convert-png-files-to-svg

Can I use your designs on a laser cutting machine?

Absolutely. We have customers who only use a laser machine to burn their designs. On late model laser you can usually use the PNG file or you can convert the PNG file to SVG. Here is a link to the file conversion tutorial: https://coolmoondesigns.com/blogs/how-to/how-to-convert-png-files-to-svg

Can I hire you to create a custom design?

Yes. We do take on custom projects. However, we will not create anything that is trademarked or copyrighted. 

Are your graphic designs original?

We do a combination of designs. Some are 100% drawn by us. Some are a combination of AI with human input to the design.

Can I use your graphic designs for commercial business?

Absolutely with the following exceptions. 

1. You can not resell our designs. You can, however, sell physical items that include our designs. For example, a t-shirt made with our design is ok to sell. A design without a t-shirt (or sweatshirt, or mug, etc.) is not ok to sell.
2. You can not alter any of our designs, no matter how little or how much, and claim it as your own design.

Can I send your design as-is to a commercial printer like Printify?

Yes. We design our graphics as ready-to-print. You will need to adjust the sizing and location of the design using the printer's software. The design itself is ready to print.

Can I print your graphic designs on my home printer?

Yes. However, printer quality does matter, and a low quality printer may not give the best results. Also, if you want to print as a sublimation, you will need a sublimation printer. Sublimation printers are a specific type of printer. 

If I'm not happy, can I get a refund?

No. As with our hat burning designs, the graphic designs are downloaded files so there is nothing to return. Also, because we can not control the print quality, we do not give refunds for poor print results. We do want our customers to be happy with their purchase. Even though we do not give refunds, we will work with you to insure you get the best quality results possible.

Why do some items have red borders?

Our standard designs are flattened files that can not be edited or broken into pieces by the end user. We do this to protect our work in it's entirety. The items with red borders are designed to be edited and modified for use with other elements as part of a larger design. For example, a star would not be a complete graphic design (by this definition), so it would not typically stand alone as a design in and of itself. Therefore, we allow the end user to change the shape and design of some items to their particular needs.  In this example, the star is just one element that would be integrated with other elements to make an entirely new design by the end user and not by us.