FAQs

FREQUENTLY ASKED QUESTIONS

What files will I receive?

You will receive an SVG, PNG, PDF JPG, DXF, and EPS files.

I can’t get the design to fit my hat. What am I doing wrong?

Every hat is slightly different so you will have to adjust the design to fit your particular hat. We have a tutorial that will walk you through the process of getting our design to a perfect fit. Here is the link https://coolmoondesigns.com/blogs/how-to/how-to-print-and-size-our-hat-burning-templates.

 Is it possible to convert a PNG file to a SVG file?

Yes. However, we do provide SVG files with our designs so a conversion isn't necessary. If you want to convert a PNG file to SVG, it is a simple process and there are many free converters on the web. We prefer convertio.co, and we’ve thoroughly tested it with our designs. Here is a link to our tutorial on converting our files to SVG: https://coolmoondesigns.com/blogs/how-to/how-to-convert-png-files-to-svg

Can I use your designs on a laser cutting machine?

Absolutely. We have customers who only use a laser machine to burn their designs. On late model laser you can usually use the PNG file or you can convert the PNG file to SVG. Here is a link to the file conversion tutorial: https://coolmoondesigns.com/blogs/how-to/how-to-convert-png-files-to-svg

Can I hire you to create a custom design?

Yes. We do take on custom projects. However, we will not create anything that has trademarked or copyrighted elements. 

Are your graphic designs original?

We do a combination of designs. Some are 100% drawn by us. Some are a combination of AI with human input to create an original design.

Can I use your graphic designs for commercial business?

Absolutely with the following exceptions. 

  1. You can not resell our designs. You can, however, sell physical items that include our designs. For example, a hat that includes our design is ok to sell. A design without a physical product  is not ok to sell.
  2. You can not alter any of our designs, no matter how little or how much, and then claim it as your own design.
  3. You can not sell our designs as a screen-print screen or similar device for replicating our designs on a product by a third party.

Can I print your designs on my home printer?

Yes. As part of the transferring the design to a physical product you will need to print the design on a laser printer.

If I'm not happy, can I get a refund?

No. Our hat burning designs are digital. Once the digital file is  downloaded there is nothing to return. Also, because we can not control the print quality, we do not give refunds for poor print results. We do want our customers to be happy with their purchase. Even though we do not give refunds, we will work with you to insure you get the best quality results possible.

I'm new to hat burning. Do you have any tutorials?

Yes. At the top of each page on the website, there is a link to our tutorials. We regularly add to our tutorials. If there is a tutorial that you would like to have but we haven't produced one on the site, please email us. Our customers are the best source for tutorial ideas that are relevant and helpful.